Contact at Bank of America Tax Department (for property taxes)

 Hi there,

Does anyone out there have a DIRECT contact number for a HUMAN at Bank
of America's Tax Department based in Richmond, VA? This is the
department that is supposed to pay the property taxes with the escrow
money collected with a home mortgage payment.

I've had all kinds of problems getting them to pay my taxes and all I
have is an 800 number for the main BoA customer service (and they seem
to have nothing to do with the tax department and just assure me that
everything is being handled -- but they claim that they have no way of
connecting me to them or sending them a message or checking with them).

I have a mailing address and a fax number for this tax department and
I've tried contacting them in writing. Once I even got a "we've
received your letter and we're working on your case" response in
writing. But their response included no way to TALK to them and explain
the situation to a live PERSON, at least not a person in that actual
department.

Based on the fax number, I'm guessing that a phone number for this
department might be 804-627-9xxx. I'm about ready to dial all 999
possibilities until I get a person who can help me... but I thought I'd
see if anyone else out there has had to deal with them.

Thanks

 
Good luck.  I had similar problems with another major lender who failed to
pay part of my property taxes (double lot), and all I had for their tax
department was a fax# (errors when attempting to send) and snail mail
address.  Their customer service said they were going to take care of it,
but as tax sale time approached, could not tell me when.  So I paid the
missing tax myself. Then they got confused doing their own investigation
without calling me, sent me too much money, and did not figure that out
until following year.

Fortunately when I refinanced, they gave me an interest bearing checking
account for loan autopay and to pay my own tax/insurance.  So now I can
make sure everything is done right.