Posted by Tony on November 14, 2008, 7:55 pm
My crappy Goldstar dehumidifier just died after two years of minimal use. I
replaced the motor and
it still is garbage. I am looking to replace it for my finished basement (approx
800 sq/ft). I am
looking at the Frigidaire and Kenmore models (both 70 pint). THey sell for $239
each. What are you
all using? I want a "real" name and not another Goldstar or off brand name.
Thanks for any
suggestions.
Tony
Posted by Stan Brown on November 15, 2008, 7:30 pm
> My crappy Goldstar dehumidifier just died after two years of
> minimal use. I replaced the motor and it still is garbage. I am
> looking to replace it for my finished basement (approx 800 sq/ft).
> I am looking at the Frigidaire and Kenmore models (both 70 pint).
> THey sell for $239 each. What are you all using? I want a "real"
> name and not another Goldstar or off brand name. Thanks for any
> suggestions.
Just be careful not to buy one that's manufactured by LG.
I had a GE one, several years old, that was actually under recall in
summer 2007. I spent literally months on the phone with LG, because
they had manufactured the GE-brand dehumidifier. LG kept promising to
issue a repair order but not doing it. And their lies were insulting:
at one point they told me to expect a call from Cindy Crawford, their
consumer affairs manager.
Finally I wrote to the president of GE. Of course I didn't expect the
letter to reach him personally, but most big companies have high-
level customer-service people to handle these "executive inquiries".
I detailed all the calls I had made and all the broken promises,
explaining that though I knew LG had made the unit, it had GE's name
on it and I hoped they would stand behind what they had sold. To
their credit, they wrote me a check that allowed me to buy an
equivalent new unit (a Whirlpool).
I will never, never buy an LG product, whether sold under their own
name or manufactured under contract for another brand. Getting
service is just impossible.
--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com
Shikata ga nai...
Posted by Tony on November 15, 2008, 10:09 pm
What a story! I am a computer consultant and worked out of a tv repair shop
(rented space from them)
and I can say that LG is Zenith. I can also say that my crappy Goldstar was also
made by LG. MY unit
suddenly began turning off after running for a minute or two. I did some
research only to find that
it was common for the fan motor to stop spinning, causing the unit to turn off
after a minute. I
had the TV Shop guy order me a new motor (LG) a few months ago. Now the unit
runs but no moisture is
pulled from the air.
Anyone have an good stories of units that actually worked well?
TOny
wrote:
>> My crappy Goldstar dehumidifier just died after two years of
>> minimal use. I replaced the motor and it still is garbage. I am
>> looking to replace it for my finished basement (approx 800 sq/ft).
>> I am looking at the Frigidaire and Kenmore models (both 70 pint).
>> THey sell for $239 each. What are you all using? I want a "real"
>> name and not another Goldstar or off brand name. Thanks for any
>> suggestions.
>Just be careful not to buy one that's manufactured by LG.
>I had a GE one, several years old, that was actually under recall in
>summer 2007. I spent literally months on the phone with LG, because
>they had manufactured the GE-brand dehumidifier. LG kept promising to
>issue a repair order but not doing it. And their lies were insulting:
>at one point they told me to expect a call from Cindy Crawford, their
>consumer affairs manager.
>Finally I wrote to the president of GE. Of course I didn't expect the
>letter to reach him personally, but most big companies have high-
>level customer-service people to handle these "executive inquiries".
>I detailed all the calls I had made and all the broken promises,
>explaining that though I knew LG had made the unit, it had GE's name
>on it and I hoped they would stand behind what they had sold. To
>their credit, they wrote me a check that allowed me to buy an
>equivalent new unit (a Whirlpool).
>I will never, never buy an LG product, whether sold under their own
>name or manufactured under contract for another brand. Getting
>service is just impossible.
Posted by Doug Miller on November 16, 2008, 9:24 am
wrote:
>What a story! I am a computer consultant and worked out of a tv repair shop
> (rented space from them)
>and I can say that LG is Zenith. I can also say that my crappy Goldstar was
> also made by LG. MY unit
>suddenly began turning off after running for a minute or two. I did some
> research only to find that
>it was common for the fan motor to stop spinning, causing the unit to turn off
> after a minute. I
>had the TV Shop guy order me a new motor (LG) a few months ago. Now the unit
> runs but no moisture is
>pulled from the air.
>Anyone have an good stories of units that actually worked well?
>TOny
> wrote:
>>> My crappy Goldstar dehumidifier just died after two years of
>>> minimal use. I replaced the motor and it still is garbage. I am
>>> looking to replace it for my finished basement (approx 800 sq/ft).
>>> I am looking at the Frigidaire and Kenmore models (both 70 pint).
>>> THey sell for $239 each. What are you all using? I want a "real"
>>> name and not another Goldstar or off brand name. Thanks for any
>>> suggestions.
>>
>>Just be careful not to buy one that's manufactured by LG.
>>
>>I had a GE one, several years old, that was actually under recall in
>>summer 2007. I spent literally months on the phone with LG, because
>>they had manufactured the GE-brand dehumidifier. LG kept promising to
>>issue a repair order but not doing it. And their lies were insulting:
>>at one point they told me to expect a call from Cindy Crawford, their
>>consumer affairs manager.
>>
>>Finally I wrote to the president of GE. Of course I didn't expect the
>>letter to reach him personally, but most big companies have high-
>>level customer-service people to handle these "executive inquiries".
>>I detailed all the calls I had made and all the broken promises,
>>explaining that though I knew LG had made the unit, it had GE's name
>>on it and I hoped they would stand behind what they had sold. To
>>their credit, they wrote me a check that allowed me to buy an
>>equivalent new unit (a Whirlpool).
>>
>>I will never, never buy an LG product, whether sold under their own
>>name or manufactured under contract for another brand. Getting
>>service is just impossible.
Sure -- I've had two Whirlpool dehumidifiers running more or less continuously
in my basement for about 8 years now, with no problems at all. My other
dehumidifier just gave up the ghost this spring; it's an Admiral that I bought
in about 1988 -- used. Fan motor finally died, and I can't find a replacement.
Posted by dicko on November 15, 2008, 10:39 pm
wrote:
>My crappy Goldstar dehumidifier just died after two years of minimal use. I
replaced the motor and
>it still is garbage. I am looking to replace it for my finished basement
(approx 800 sq/ft). I am
>looking at the Frigidaire and Kenmore models (both 70 pint). THey sell for $239
each. What are you
>all using? I want a "real" name and not another Goldstar or off brand name.
Thanks for any
>suggestions.
>Tony
If you're getting one for the basement, make sure its rated for low
temperature operation. Not all are.
-dickm
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> minimal use. I replaced the motor and it still is garbage. I am
> looking to replace it for my finished basement (approx 800 sq/ft).
> I am looking at the Frigidaire and Kenmore models (both 70 pint).
> THey sell for $239 each. What are you all using? I want a "real"
> name and not another Goldstar or off brand name. Thanks for any
> suggestions.