Anyone else seeing mystery phone numbers on Embarq long distance bill?

 I have a local/long dist/DSL package with Embarq & noticed a couple of
calls on my long distance bill that I know I didn't make. It's an
unlisted number in a state where I don't know anyone, haven't had any
occasion to have any business dealings. The reason I noticed this is
that I make very few l/d calls and suddenly there was a larger amount
under the l/d than normal.

I called Embarq to advise them, and they said as I expected that "on
their records it looks like I made the calls" but as a one-time
courtesy they'll credit my account for the amount.

I went back several months online and didn't find any other mystery
calls but something else I didn't notice before is that they weren't
printing details of l/d calls on my bill. It refers me to the website
for details of the calls.  When I asked about this, they said okay
they'd start printing my l/d details on the bill. This is the first
company I've dealt with that didn't do this by default. They do print
intrastate l/d calls by default. I asked if he knew why, he said it
was a cost-saving measure. When you do go to the online bill, they've
got it buried under several layers to finally see the phone number
which you have to go through every time you switch to view a different
billing period.

So either someone somehow made calls on my line or there's some issue
with their billing mis-assigning l/d charges to the wrong bill.
Wondering how the former would be accomplished, or if anyone has had
problems with the latter.

  Repeating to add misc.consumers.house


I have a local/long dist/DSL package with Embarq & noticed a couple of
calls on my long distance bill that I know I didn't make. It's an
unlisted number in a state where I don't know anyone, haven't had any
occasion to have any business dealings. The reason I noticed this is
that I make very few l/d calls and suddenly there was a larger amount
under the l/d than normal.

I called Embarq to advise them, and they said as I expected that "on
their records it looks like I made the calls" but as a one-time
courtesy they'll credit my account for the amount.

I went back several months online and didn't find any other mystery
calls but something else I didn't notice before is that they weren't
printing details of l/d calls on my bill. It refers me to the website
for details of the calls.  When I asked about this, they said okay
they'd start printing my l/d details on the bill. This is the first
company I've dealt with that didn't do this by default. They do print
intrastate l/d calls by default. I asked if he knew why, he said it
was a cost-saving measure. When you do go to the online bill, they've
got it buried under several layers to finally see the phone number
which you have to go through every time you switch to view a different
billing period.

So either someone somehow made calls on my line or there's some issue
with their billing mis-assigning l/d charges to the wrong bill.
Wondering how the former would be accomplished, or if anyone has had
problems with the latter.

 
See farther below....

On Fri, 2 Jan 2009, brassplyer wrote:


I appreciate your concern, but you should be concerned. My bank, after
Check 21 went into effect, does not send the cancelled checks back but
provides "images". Then, I noticed recently that even the images have
disappeared and they have abbreiviated entries for the "pay to" person or
entity and so you can't even see any notes you may have written on your
check, either.

Companies seem to be deliberately _hiding_ all kinds of things on their
website and take the attitude that YOU have to go to their website and YOU
find any new policy/proceedure that they add/change/etc., on your own, and
without notice. It helps them get away with murder.

I don't know what Embarq does for you, but I am looking for any and all
kinds of "annonymous" systems out there, such as pay-as-you-go such as
tracfone. I buy with cash a PIN number that adds minutes and they don't
know who I am (they can know who I call, fine), but I have worried less
about this system than almost anything else I buy. All the banks are
getting worse about a lot of things, too. I've even had trouble at the
USPS over stuff that I should not have trouble with.

Watch out for all that fine print and look for clauses that can give you
trouble.

And, another little doozie: we've noticed here, on certain web browsers on
certain hardware, on certain websites, that not all of certain kinds of
e-commerce show up correctly or completely, either, on what is displayed
on your screen. Guess what else? Same OS, same web browser, same browser
updates, and on different hardware, also gives different screens!!! And,
when we told one CS department about this, they blew us off. And, then,
weeks later they must have gotten tons of complaints because they fixed
it. Also no announcement, no "we're sorry we ignored you," nothing. Just
big 8,000 lb gorilla out there; take your chances.


Hacking and phreaking (hacking the phone company, etc) may be more
advanced than you think.

 Stray Dog wrote:


21 went into effect, does not send the

Only fools/dinosaurs use checks anymore.


abbreiviated entries for the "pay to"

your check, either.

Only fools/dinosaurs write notes on the checks.


website and take the attitude that YOU have to

helps them get away with murder.

Yeah, yeah, its those damned jews conspiring in smoke filled rooms to shaft us
all...


You should do the decent thing and set fire to yourself in 'protest' or sumfin.


trouble.

Most havent been given the bums rush and have plenty better to do with their
time.


certain hardware, on certain websites, that

either, on what is displayed on your screen.

different hardware, also gives different

Thats those damned jews again!!!!!!


Cant imagine why for the life of me.


fixed it.

Or you ran out of the whacky weed...


lb gorilla out there; take your

You should do the decent thing and set fire to yourself in 'protest' or sumfin.


than you think.

Or you've been at that whacky weed, again.

 

DOT only takes checks, no cash, no cc. Stick to things you know, like
welfare.