Posted by val189 on September 1, 2007, 2:35 pm
I thought it was about time for a new thread, after having read some
of the good things under the hotel surprises thread. It's too seldom
we can praise a company.
One of mine: I sent for a fan from QVC, and it arrived with a broken
blade. Called cus. svc. and they sent a replacement at no extra
charge and it arrived it seemed in no time via express handling. I
returned the broken fan at their expense and the billing was correct
also. If a huge outfit like QVC can do it, what's the excuse for
these other companies?
Re: hotels. I received an online questionnaire from Best Western, but
there was little room for true complaints. It was merely a rating
survey, from 10 to 1, 10 being excellent. I had filled out the 'guest
comment' form tho, which was in the room.
Posted by clams casino on September 3, 2007, 4:18 pm
val189 wrote:
>I thought it was about time for a new thread, after having read some
>of the good things under the hotel surprises thread. It's too seldom
>we can praise a company.
>One of mine: I sent for a fan from QVC, and it arrived with a broken
>blade. Called cus. svc. and they sent a replacement at no extra
>charge and it arrived it seemed in no time via express handling. I
>returned the broken fan at their expense and the billing was correct
>also. If a huge outfit like QVC can do it, what's the excuse for
>these other companies?
>Re: hotels. I received an online questionnaire from Best Western, but
>there was little room for true complaints. It was merely a rating
>survey, from 10 to 1, 10 being excellent. I had filled out the 'guest
>comment' form tho, which was in the room.
>
I recently rented a car via Avis. The dash board kept flashing "tire
monitor system needs servicing".
Tires looked fine, but I bought a tire gauge to confirm the pressure was
OK. They were fine.
I mentioned it when returning the car and the agent immediately refunded
10% for the inconvenience.
XML site map
>of the good things under the hotel surprises thread. It's too seldom
>we can praise a company.
>One of mine: I sent for a fan from QVC, and it arrived with a broken
>blade. Called cus. svc. and they sent a replacement at no extra
>charge and it arrived it seemed in no time via express handling. I
>returned the broken fan at their expense and the billing was correct
>also. If a huge outfit like QVC can do it, what's the excuse for
>these other companies?
>Re: hotels. I received an online questionnaire from Best Western, but
>there was little room for true complaints. It was merely a rating
>survey, from 10 to 1, 10 being excellent. I had filled out the 'guest
>comment' form tho, which was in the room.
>