Posted by timeOday on November 9, 2007, 11:33 pm
I spent about 20 minutes searching the web this evening and could NOT
determine how much it would end up costing me per month if I drop my
(analog) cable TV and just get Internet. It's very frustrating they
won't just give straight answers.
Anybody know? Or does it totally depend on how much competition they
have in each city?
Posted by catalpa on November 10, 2007, 6:30 am
>I spent about 20 minutes searching the web this evening and could NOT
> determine how much it would end up costing me per month if I drop my
> (analog) cable TV and just get Internet. It's very frustrating they
> won't just give straight answers.
> Anybody know? Or does it totally depend on how much competition they
> have in each city?
You will never get a straight answer out of Comcast. Your best bet is to
totally drop Comcast and sign up with a DSL provider or Verizon FIOS (if
available).
Posted by Logan Shaw on November 10, 2007, 1:30 pm
catalpa wrote:
>> I spent about 20 minutes searching the web this evening and could NOT
>> determine how much it would end up costing me per month if I drop my
>> (analog) cable TV and just get Internet. It's very frustrating they
>> won't just give straight answers.
> You will never get a straight answer out of Comcast. Your best bet is to
> totally drop Comcast and sign up with a DSL provider or Verizon FIOS (if
> available).
When I hear that you can't ever get a straight answer about price from
someone, I tend to think that means the price is negotiate. Sure, it
might just be that you can't get an answer because their customer service
is a pain in all areas, but it might also be that they are playing a
pricing game with you. Or to put it another way, they won't tell you
the price because are participating in setting the price.
The good news is, maybe you can look at this as more of an opportunity
than an annoyance. If they are playing pricing games, it means you
can possibly turn the tables, take control of the process, and get them
to lower your price.
I managed to get this to happen with my cable company (Time-Warner).
I had been paying $140 for a package with digital cable TV, internet,
and phone with unlimited long distance. I was planning to go 100%
cell phone, so I called them up and simply said I wanted to drop the
phone part of my service. They decided to try for a "save", and they
offered me the exact same services for $122. I took it.
In your case, I'd be tempted to research the competition for internet
service. DSL is probably about $20/month, so I'd find out how much
it really is, then call the cable company and tell them you want to
shut off your entire service (since you don't care that much about the
analog cable TV part). I bet they will give a straight answer at
that point. ;-)
- Logan
Posted by timeOday on November 10, 2007, 2:57 pm
catalpa wrote:
>> I spent about 20 minutes searching the web this evening and could NOT
>> determine how much it would end up costing me per month if I drop my
>> (analog) cable TV and just get Internet. It's very frustrating they
>> won't just give straight answers.
>>
>> Anybody know? Or does it totally depend on how much competition they
>> have in each city?
>
> You will never get a straight answer out of Comcast. Your best bet is to
> totally drop Comcast and sign up with a DSL provider or Verizon FIOS (if
> available).
I tried to look into that, but found the phone companies at least
equally deceptive. I could neither get an actual price, nor how much
bandwidth I would get. They'll happily quote you "a" price, but it
doesn't include a million different taxes and fees, or even the ISP
service you might have to buy over the DSL line itself, and it requires
you have home phone service from them (which I don't - Vonage). Even
finding the regular monthly rate after the teaser expires can be almost
impossible. The phone company's own website wanted my SSN before
quoting a price! Yes, they demanded my SSN.
Posted by Anthony Matonak on November 10, 2007, 9:19 pm
timeOday wrote:
> ... The phone company's own website wanted my SSN before
> quoting a price! Yes, they demanded my SSN.
Just because they demand something doesn't mean you have to give it.
You could probably just fill in any sequence of numbers.
It's like when the supermarket wants your birthday, 12/07/1941 seems
like a nice easy to remember date.
Anthony
> determine how much it would end up costing me per month if I drop my
> (analog) cable TV and just get Internet. It's very frustrating they
> won't just give straight answers.
> Anybody know? Or does it totally depend on how much competition they
> have in each city?