Posted by Stormin Mormon on February 11, 2008, 1:25 pm
Just had the worst customer service I can remember in my entire life. At a
Dollar Tree, in Victor NY. I've had good service there in the past, which is
why this is so exceptional. The clerk, a teen boy, with the name tag
"CAMERON" asked if I was finished so he could cash me ot. Needed to get his
drawer open so he could give the other lady her change. I said I wasn't
sure, but what the heck. Cash me out.
He explained that I could continue shopping. He'd done this before, that
some customers buy one item, and then go back to shopping. So I told him, I
was finished enough, and he should cash me out. Over a period of 3 to 5
minutes, I told him four times to go ahead and cash me out. Or was it five.
He kept talking and talking, until finally I used my best drill sargeant
voice and ordered him to cash me out.
He kept talking. It became clear that he was abusing his power, and just
dangling me on a string. I stormed out of the store. I went home, got the
number, and called the store manager, and give him a detailed account. Al,
the manager, sounds like he's not from NY. Very friendly fellow. Including
reccomend that the boy should be fired immediately. Al says he'll get to the
bottom of this. But he can't fire the kid after nine months of no
complaints. He could if it were something really serious. I explained that
mistreating customers lost him a sale, and may have lost him a customer. I
left him my name and home phone number, if he needed further testimony.
And then I called national, left a message with them, got their voice mail.
Same reccomendation. If you've ever been in the Victor Dollar Tree, and had
bad customer service by a dark haired teenager named Cameron, please
imediately telephone the store, and tell Al about it. (585) 223-6050.
--
Christopher A. Young
Learn more about Jesus
www.lds.org
.
Posted by Goomba38 on February 11, 2008, 1:47 pm
Stormin Mormon wrote:
Sounds like you made a mountain outta a molehill.
Why didn't you just walk off and continue your shopping? Leave him to
figure out a way to open the cash drawer up without you?
And to waste your time calling and posting about such a trivial event is
more mind boggling to me? You probably wasted as much time fuming as he
did supposedly talking....
Posted by rox on February 11, 2008, 2:14 pm
> Stormin Mormon wrote:
> Sounds like you made a mountain outta a molehill.
> Why didn't you just walk off and continue your shopping? Leave him to
> figure out a way to open the cash drawer up without you?
> And to waste your time calling and posting about such a trivial event is
> more mind boggling to me? You probably wasted as much time fuming as he
> did supposedly talking....
Maybe the teenage clerk has an intellectual disability and could not judge
that the customer was getting heated. Maybe the clerk felt the customer was
upset and that explaining things more fully would make the customer less
upset. Maybe the customer needs to tone down it down a notch because being
an officious twit never really helps in this or lots of other situations we
all, as adults, find ourselves in everyday.
Or maybe the event never happened at all. Maybe the OP just enjoys giving
out people's phone numbers to harrass others.
Lots of maybes here. There are lots of Dollar Tree stores in that area. In
fact there are TWO Dollar Tree stores in Victor NY. Just go to the other
one.
Posted by Don Klipstein on February 11, 2008, 6:26 pm
>Stormin Mormon wrote:
>Sounds like you made a mountain outta a molehill.
>Why didn't you just walk off and continue your shopping? Leave him to
>figure out a way to open the cash drawer up without you?
>And to waste your time calling and posting about such a trivial event is
>more mind boggling to me? You probably wasted as much time fuming as he
>did supposedly talking....
If a store clerk wasted 3-5 minutes of my time doing such BS, I would do
no less than making sure the store manager heard from me. If the store
manager failed to appear to take me seriously or gave any indication that
there is no problem to fix or that the problem cannot be fixed, I would
also post.
---------------------------
On a side note: My experience is that Dollar Tree is better than most
other dollar stores - in terms of quality of products. I see better
bungee cords, more truthfully rated (but still subpar) lightbulbs, and
lack of the atrocities known as dollar store compact fluorescents lamps.
- Don Klipstein (don@misty.com)
Posted by Joe on February 11, 2008, 2:17 pm
> Just had the worst customer service I can remember in my entire life. At a
> Dollar Tree, in Victor NY. I've had good service there in the past, which
> is
> why this is so exceptional. The clerk, a teen boy, with the name tag
> "CAMERON" asked if I was finished so he could cash me ot. Needed to get
> his
> drawer open so he could give the other lady her change. I said I wasn't
> sure, but what the heck. Cash me out.
> He explained that I could continue shopping. He'd done this before, that
> some customers buy one item, and then go back to shopping. So I told him,
> I
> was finished enough, and he should cash me out. Over a period of 3 to 5
> minutes, I told him four times to go ahead and cash me out. Or was it
> five.
> He kept talking and talking, until finally I used my best drill sargeant
> voice and ordered him to cash me out.
> He kept talking. It became clear that he was abusing his power, and just
> dangling me on a string. I stormed out of the store. I went home, got the
> number, and called the store manager, and give him a detailed account. Al,
> the manager, sounds like he's not from NY. Very friendly fellow. Including
> reccomend that the boy should be fired immediately. Al says he'll get to
> the
> bottom of this. But he can't fire the kid after nine months of no
> complaints. He could if it were something really serious. I explained that
> mistreating customers lost him a sale, and may have lost him a customer. I
> left him my name and home phone number, if he needed further testimony.
> And then I called national, left a message with them, got their voice
> mail.
> Same reccomendation. If you've ever been in the Victor Dollar Tree, and
> had
> bad customer service by a dark haired teenager named Cameron, please
> imediately telephone the store, and tell Al about it. (585) 223-6050.
> --
> Christopher A. Young
> Learn more about Jesus
> www.lds.org
I also live in the NE US.
I once had pickles on my burger at a White Castle when I asked for no
pickles... I didn't memorize the staff's name, hair color, call their
manager or corporate office. I still go there sometimes and never once id
it occur to me that I should be eternally wounded by some bad service.
I once had a guy pump premoum gasoline into my motorcycle when I
specifically asked for "cheap stuff"... I didn't memorize his name, hair
color, call the station manager or corporate office. I still get gas there
but I now am smart enough to know that motorcyclists pump their own gasoline
almost everywhere even when the law says they shouldn't
I once had someone charge me for an appetizer I didn't receive even after I
ordered it. I didn't... Oh you get the point.
I suggest you...
Suck it up...
Build a bridge...
Get over it...
Life is too important to stress out over bad service. If it is a regular,
reoccuring problem, that's a different story. Sounds like you have been
going there for a while and since Cameron has been there for months, I would
guess he served you before.
Actually, sounds like you have another issue with Cameron and are posting
this as a tactic to try and get him in trouble for nothing... But that's
just speculation on my part. It might backfire ya know. People here might
call and praise Cameron's efforts to serve them and then what will your post
accomplish?
Joe in Northern, NJ - V#8013-R
Currently Riding The "Mother Ship"
http://yunx.com/valk.htm
Ride a motorcycle in or near NJ?
http://tinyurl.com/hmzj
http://tinyurl.com/5apkg
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> Sounds like you made a mountain outta a molehill.
> Why didn't you just walk off and continue your shopping? Leave him to
> figure out a way to open the cash drawer up without you?
> And to waste your time calling and posting about such a trivial event is
> more mind boggling to me? You probably wasted as much time fuming as he
> did supposedly talking....