Posted by Terri Smith on December 21, 2010, 8:12 pm
Not looking for help, just want to warn other of a problem I ran into.
Long time user of TracFone. Recently renewed my service and added minutes
at cost of $152 Phone shows expected expriation date and minutes.
A short time later unexpected minutes appeared on phone then tracfone
disabled service. They admit it was their error but won't enable service
unless I send a money order for over $100. Not willing to do that. They
say it's my only option. They won't remove the minutes they added in error,
they won't give me the money back and they won't enable the phone. Besides
losing the $152, I'm losing all the carry-over minutes I had
FWIW, I have spent many hours on the phone trying to resolve this. Years
ago TF would have fixed this. Not sure whats changed but even the call
center folks seem upset that they don't have authority to fix this.
Also - TF never told me service was disabled - found out when I tried to
make a call.
----- Original Message -----
From:
Sent: Tuesday, December 21, 2010 6:30 PM
Subject: Re: Other Inoperable Equipment (KMM[ ]L7KM)
Trouble Ticket Ref #174111
FOR THE RECORD - The issue was discussed. It was NOT resolved.
I continue to await a call from the department that has the authority to
resolve the problem.
Thank you for keeping the trouble ticket open
----- Original Message -----
To:
Sent: Tuesday, December 21, 2010 5:31 PM
Subject: Re: Other Inoperable Equipment (KMM [ ]L7KM)
Dear ,
Thank you for your interest in TracFone Wireless. We are responding to
your recent inquiry.
We would like to take this opportunity to apologize for any
inconvenience you may have experienced with this issue. As per our
conversation on 12/21/2010 around 5:03 PM EST , your
issue was addressed.
If you have any further questions or concerns, please contact one of our
customer care representatives at 1-888-251-8164. For your convenience,
our representatives are available Monday-Sunday from 8:00 AM to 10:45 PM
EST.
Thank you for being a TracFone Wireless customer. We appreciate your
business.
Sincerely,
TracFone Wireless
Original Message Follows:
------------------------
Issue Category:
Inoperable Equipment
Specific Issue:
Other Inoperable Equipment
Brief description of issue:
Per Trouble Ticket Ref #[ ] I was suppose to get a call from
Tracfone I have not gotten this call
ESN or IMEI:
Posted by Fake ID on December 22, 2010, 3:26 am
Terri Smith <ts8 at soalex.us> wrote:
>Not looking for help, just want to warn other of a problem I ran into.
>Long time user of TracFone. Recently renewed my service and added minutes
>at cost of $152 Phone shows expected expriation date and minutes.
>A short time later unexpected minutes appeared on phone then tracfone
>disabled service. They admit it was their error but won't enable service
>unless I send a money order for over $100. Not willing to do that. They
>say it's my only option. They won't remove the minutes they added in error,
>they won't give me the money back and they won't enable the phone. Besides
>losing the $152, I'm losing all the carry-over minutes I had
>FWIW, I have spent many hours on the phone trying to resolve this. Years
>ago TF would have fixed this. Not sure whats changed but even the call
>center folks seem upset that they don't have authority to fix this.
>Also - TF never told me service was disabled - found out when I tried to
>make a call.
Their call center CS drones will be of no use.
You need to talk to their people in Miami, used to be called Executive
Resolutions.
m
Posted by Anthony R. Gold on December 22, 2010, 11:49 am
Maybe your problem with TracFone is connected with a difficulty in expressing
yourself clearly. You said that you had already paid for renewed service and
you also paid for added minutes but you have not explained anything about the
money order, why it is being requested or what that money would pay for. Is
this new money for something different or replacement money for something
that had been accidentally refunded. Anyway, good luck.
On Tue, 21 Dec 2010 20:12:03 -0500, " Terri Smith" <ts8 at soalex.us> wrote:
> Not looking for help, just want to warn other of a problem I ran into.
> Long time user of TracFone. Recently renewed my service and added minutes
> at cost of $152 Phone shows expected expriation date and minutes.
> A short time later unexpected minutes appeared on phone then tracfone
> disabled service. They admit it was their error but won't enable service
> unless I send a money order for over $100. Not willing to do that. They
> say it's my only option. They won't remove the minutes they added in error,
> they won't give me the money back and they won't enable the phone. Besides
> losing the $152, I'm losing all the carry-over minutes I had
> FWIW, I have spent many hours on the phone trying to resolve this. Years
> ago TF would have fixed this. Not sure whats changed but even the call
> center folks seem upset that they don't have authority to fix this.
> Also - TF never told me service was disabled - found out when I tried to
> make a call.
> ----- Original Message -----
> From:
> Sent: Tuesday, December 21, 2010 6:30 PM
> Subject: Re: Other Inoperable Equipment (KMM[ ]L7KM)
> Trouble Ticket Ref #174111
> FOR THE RECORD - The issue was discussed. It was NOT resolved.
> I continue to await a call from the department that has the authority to
> resolve the problem.
> Thank you for keeping the trouble ticket open
> ----- Original Message -----
> To:
> Sent: Tuesday, December 21, 2010 5:31 PM
> Subject: Re: Other Inoperable Equipment (KMM [ ]L7KM)
> Dear ,
> Thank you for your interest in TracFone Wireless. We are responding to
> your recent inquiry.
> We would like to take this opportunity to apologize for any
> inconvenience you may have experienced with this issue. As per our
> conversation on 12/21/2010 around 5:03 PM EST , your
> issue was addressed.
> If you have any further questions or concerns, please contact one of our
> customer care representatives at 1-888-251-8164. For your convenience,
> our representatives are available Monday-Sunday from 8:00 AM to 10:45 PM
> EST.
> Thank you for being a TracFone Wireless customer. We appreciate your
> business.
> Sincerely,
> TracFone Wireless
> Original Message Follows:
> ------------------------
> Issue Category:
> Inoperable Equipment
> Specific Issue:
> Other Inoperable Equipment
> Brief description of issue:
> Per Trouble Ticket Ref #[ ] I was suppose to get a call from
> Tracfone I have not gotten this call
> ESN or IMEI:
Posted by Rod Speed on December 22, 2010, 1:50 pm
Anthony R. Gold wrote:
> Maybe your problem with TracFone is connected with a difficulty
> in expressing yourself clearly. You said that you had already paid
> for renewed service and you also paid for added minutes but you
> have not explained anything about the money order, why it is being
> requested or what that money would pay for. Is this new money for
> something different or replacement money for something that had
> been accidentally refunded.
She appears to be saying that they credited her with many more minutes
than she had initially paid for in error and that they refuse to correct that
and want her to pay for those extra minutes they added in error.
Hopeless customer service if thats what happened, presumably
the droid cant work out how to reverse the error and hasnt got
the balls to admit to their supervisor that they cant fix the error,
or the supervisor is just as completely hopeless.
I believe that she said that pretty clear, that she got
extra minutes in error and that they wont fix that error.
Maybe their system wont allow the droids to do that so the droids
cant fiddle with the minutes and do so for people they know.
> Anyway, good luck.
> Terri Smith <ts8 at soalex.us> wrote
>> Not looking for help, just want to warn other of a problem I ran into.
>> Long time user of TracFone. Recently renewed my service and added minutes
>> at cost of $152 Phone shows expected expriation date and minutes.
>> A short time later unexpected minutes appeared on phone then tracfone
>> disabled service. They admit it was their error but won't enable
>> service unless I send a money order for over $100. Not willing to
>> do that. They say it's my only option. They won't remove the
>> minutes they added in error, they won't give me the money back and
>> they won't enable the phone. Besides losing the $152, I'm losing
>> all the carry-over minutes I had
>> FWIW, I have spent many hours on the phone trying to resolve this.
>> Years ago TF would have fixed this. Not sure whats changed but even
>> the call center folks seem upset that they don't have authority to fix this.
>> Also - TF never told me service was disabled - found out when I tried to
make a call.
>>
>>
>> ----- Original Message -----
>> From:
>> Sent: Tuesday, December 21, 2010 6:30 PM
>> Subject: Re: Other Inoperable Equipment (KMM[ ]L7KM)
>>
>> Trouble Ticket Ref #174111
>>
>> FOR THE RECORD - The issue was discussed. It was NOT resolved.
>>
>> I continue to await a call from the department that has the
>> authority to resolve the problem.
>>
>> Thank you for keeping the trouble ticket open
>>
>>
>>
>>
>> ----- Original Message -----
>> To:
>> Sent: Tuesday, December 21, 2010 5:31 PM
>> Subject: Re: Other Inoperable Equipment (KMM [ ]L7KM)
>>
>>
>> Dear ,
>>
>> Thank you for your interest in TracFone Wireless. We are responding
>> to
>> your recent inquiry.
>>
>> We would like to take this opportunity to apologize for any
>> inconvenience you may have experienced with this issue. As per our
>> conversation on 12/21/2010 around 5:03 PM EST , your
>> issue was addressed.
>>
>> If you have any further questions or concerns, please contact one of
>> our customer care representatives at 1-888-251-8164. For your
>> convenience,
>> our representatives are available Monday-Sunday from 8:00 AM to
>> 10:45 PM EST.
>>
>> Thank you for being a TracFone Wireless customer. We appreciate your
>> business.
>>
>> Sincerely,
>>
>> TracFone Wireless
>>
>>
>>
>> Original Message Follows:
>> ------------------------
>> Issue Category:
>> Inoperable Equipment
>> Specific Issue:
>> Other Inoperable Equipment
>> Brief description of issue:
>> Per Trouble Ticket Ref #[ ] I was suppose to get a call from
>> Tracfone I have not gotten this call
>> ESN or IMEI:
Posted by Terri Smith on December 22, 2010, 2:34 pm
Yes - I paid for 2 yrs and got 3. They have cut off all service until I
send MO for 3rd yr. (Also 2 yrs was $76/yr - they want ~ $120 for 3rd yr)
I'm not willing to send MO and they won't return the $152
Anthony R. Gold wrote:
> Maybe your problem with TracFone is connected with a difficulty
> in expressing yourself clearly. You said that you had already paid
> for renewed service and you also paid for added minutes but you
> have not explained anything about the money order, why it is being
> requested or what that money would pay for. Is this new money for
> something different or replacement money for something that had
> been accidentally refunded.
She appears to be saying that they credited her with many more minutes
than she had initially paid for in error and that they refuse to correct
that
and want her to pay for those extra minutes they added in error.
Hopeless customer service if thats what happened, presumably
the droid cant work out how to reverse the error and hasnt got
the balls to admit to their supervisor that they cant fix the error,
or the supervisor is just as completely hopeless.
I believe that she said that pretty clear, that she got
extra minutes in error and that they wont fix that error.
Maybe their system wont allow the droids to do that so the droids
cant fiddle with the minutes and do so for people they know.
> Anyway, good luck.
> Terri Smith <ts8 at soalex.us> wrote
>> Not looking for help, just want to warn other of a problem I ran into.
>> Long time user of TracFone. Recently renewed my service and added
>> minutes
>> at cost of $152 Phone shows expected expriation date and minutes.
>> A short time later unexpected minutes appeared on phone then tracfone
>> disabled service. They admit it was their error but won't enable
>> service unless I send a money order for over $100. Not willing to
>> do that. They say it's my only option. They won't remove the
>> minutes they added in error, they won't give me the money back and
>> they won't enable the phone. Besides losing the $152, I'm losing
>> all the carry-over minutes I had
>> FWIW, I have spent many hours on the phone trying to resolve this.
>> Years ago TF would have fixed this. Not sure whats changed but even
>> the call center folks seem upset that they don't have authority to fix
>> this.
>> Also - TF never told me service was disabled - found out when I tried to
>> make a call.
>>
>>
>> ----- Original Message -----
>> From:
>> Sent: Tuesday, December 21, 2010 6:30 PM
>> Subject: Re: Other Inoperable Equipment (KMM[ ]L7KM)
>>
>> Trouble Ticket Ref #174111
>>
>> FOR THE RECORD - The issue was discussed. It was NOT resolved.
>>
>> I continue to await a call from the department that has the
>> authority to resolve the problem.
>>
>> Thank you for keeping the trouble ticket open
>>
>>
>>
>>
>> ----- Original Message -----
>> To:
>> Sent: Tuesday, December 21, 2010 5:31 PM
>> Subject: Re: Other Inoperable Equipment (KMM [ ]L7KM)
>>
>>
>> Dear ,
>>
>> Thank you for your interest in TracFone Wireless. We are responding
>> to
>> your recent inquiry.
>>
>> We would like to take this opportunity to apologize for any
>> inconvenience you may have experienced with this issue. As per our
>> conversation on 12/21/2010 around 5:03 PM EST , your
>> issue was addressed.
>>
>> If you have any further questions or concerns, please contact one of
>> our customer care representatives at 1-888-251-8164. For your
>> convenience,
>> our representatives are available Monday-Sunday from 8:00 AM to
>> 10:45 PM EST.
>>
>> Thank you for being a TracFone Wireless customer. We appreciate your
>> business.
>>
>> Sincerely,
>>
>> TracFone Wireless
>>
>>
>>
>> Original Message Follows:
>> ------------------------
>> Issue Category:
>> Inoperable Equipment
>> Specific Issue:
>> Other Inoperable Equipment
>> Brief description of issue:
>> Per Trouble Ticket Ref #[ ] I was suppose to get a call from
>> Tracfone I have not gotten this call
>> ESN or IMEI:
XML site map
>Long time user of TracFone. Recently renewed my service and added minutes
>at cost of $152 Phone shows expected expriation date and minutes.
>A short time later unexpected minutes appeared on phone then tracfone
>disabled service. They admit it was their error but won't enable service
>unless I send a money order for over $100. Not willing to do that. They
>say it's my only option. They won't remove the minutes they added in error,
>they won't give me the money back and they won't enable the phone. Besides
>losing the $152, I'm losing all the carry-over minutes I had
>FWIW, I have spent many hours on the phone trying to resolve this. Years
>ago TF would have fixed this. Not sure whats changed but even the call
>center folks seem upset that they don't have authority to fix this.
>Also - TF never told me service was disabled - found out when I tried to
>make a call.