Earlier post - described losing TracFone service shortly after renewing for
2 years. More then 15 hours with various levels of customer support
(mostly on hold), I found out what happened.
Someone's attempt to add a year of TF service, ended up on my phone in
error. This person canceled credit card payment when TF would/could not
fix the mistake. TF responded by cutting off my service even though I had
nothing to do with it. Worse I wasn't made aware there was a problem or
that my phone had been disabled.. TF acknowledges it was their mistake but
they will not give me access to the time I paid and they will not return my
payment. Also lost carry-over minutes and the cost of the phone,
which is now useless.
TF says only option is to pay for the service they added in error.
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