Posted by Seymour Bigby-Heinz on October 31, 2006, 9:28 pm
cranked out:
>Seymour Bigby-Heinz wrote:
>> Yeah, resorts are pretty much the only places I've seen with 48 hour
>> requirements.
>The Hyatt in downtown Denver required a 48-hour notice
>of cancellation.
>Marsha/Ohio
Hyatt? Those freaks charge $50 if you cancel ANYTIME (even two weeks
before the reservation), and charge the full night if you try to
cancel inside 72 hours.
Sy
Posted by Scott en Aztlán on November 1, 2006, 10:46 am
"Gregory Morrow"
misc.consumers.frugal-living:
>> >The whole purpose of a reservation is to ensure that you will have a
>> >guaranteed room when you arrive.
>>
>> Except that some motels will count you as a "no show" after a certain
>> time, charge your credit card, and then rent your room to someone else
>> if they can. I showed up at a Hampton Inn very late one night (around
>> 2 AM) and the night clerk had already done some sort of paperwork that
>> classified me as a no-show. Apparently this procedure resulted in the
>> cancellation of my reservation (which had been made with a credit card)
>> as she had to re-do everything (fortunately there was still a room
>> available - I shudder to think what would have happened is they had
>> rented it out to someone else).
>They would have "walked" you to another hotel, so you would have had a place
>to stay.
What if all those hotels were also full? This was graduation weekend
in a small college town - all the other hotels I checked were booked
solid, and I managed to snag one of the last couple of rooms at the
Hampton Inn.
>Not only that, they are obligated to pay for your night at the
>other hotel, plus small incidental expenses (taxi, phone calls, etc.) if you
>incur them.
Obligated by what? Is there a law? A contract?
Posted by Shawn Hirn on November 1, 2006, 10:01 pm
> "Gregory Morrow"
> misc.consumers.frugal-living:
>
> >> >The whole purpose of a reservation is to ensure that you will have a
> >> >guaranteed room when you arrive.
> >>
> >> Except that some motels will count you as a "no show" after a certain
> >> time, charge your credit card, and then rent your room to someone else
> >> if they can. I showed up at a Hampton Inn very late one night (around
> >> 2 AM) and the night clerk had already done some sort of paperwork that
> >> classified me as a no-show. Apparently this procedure resulted in the
> >> cancellation of my reservation (which had been made with a credit card)
> >> as she had to re-do everything (fortunately there was still a room
> >> available - I shudder to think what would have happened is they had
> >> rented it out to someone else).
> >
> >They would have "walked" you to another hotel, so you would have had a place
> >to stay.
>
> What if all those hotels were also full? This was graduation weekend
> in a small college town - all the other hotels I checked were booked
> solid, and I managed to snag one of the last couple of rooms at the
> Hampton Inn.
>
> >Not only that, they are obligated to pay for your night at the
> >other hotel, plus small incidental expenses (taxi, phone calls, etc.) if you
> >incur them.
>
> Obligated by what? Is there a law? A contract?
Yes, for anyone who books a room with an American Express Card.
Posted by Scott en Aztlán on November 1, 2006, 10:48 am
misc.consumers.frugal-living:
> The larger chains will try to get you a better room nearby and pay
>for the difference.
Are they required to do this, or is it more an attempt to salvage
whatever customer goodwill they can after screwing up the customer's
travel plans?
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>> Yeah, resorts are pretty much the only places I've seen with 48 hour
>> requirements.
>The Hyatt in downtown Denver required a 48-hour notice
>of cancellation.
>Marsha/Ohio