Posted by Jack on August 20, 2008, 11:35 am
There are lots of complaints about the the two DSL providers available
here: Verizon and NetZero. The complaints focus around delayed
service ready dates, disconnects which last up to 14 days, and
piss-poor support.
If they offered month-to-month plans, it wouldn't be so bad. You
could merely cancel. But with the 12-month commitment which requires
an early termination penalty as well as full pmt. for the 12 months,
there is no incentive for good support.
What a racket! You pay for a shoddy product and are stuck with it!
Guess I'll always be a low-tech dial-up guy.
Posted by George Grapman on August 20, 2008, 11:56 am
Jack wrote:
> There are lots of complaints about the the two DSL providers available
> here: Verizon and NetZero. The complaints focus around delayed
> service ready dates, disconnects which last up to 14 days, and
> piss-poor support.
>
> If they offered month-to-month plans, it wouldn't be so bad. You
> could merely cancel. But with the 12-month commitment which requires
> an early termination penalty as well as full pmt. for the 12 months,
> there is no incentive for good support.
>
> What a racket! You pay for a shoddy product and are stuck with it!
>
> Guess I'll always be a low-tech dial-up guy.
In California a court recently upheld the rule that requires
termination fees to be pro-rated. My two tear cell plan expires in
October. Last week I lost my cell. At first they wanted to charge me
full price for a new phone but after I told them that I would cancel
(this is why they hate number transportability)and pay 1/12 of the early
termination fee they offered me a free phone in return for a new 2 year
contract.
Posted by catalpa on August 20, 2008, 1:29 pm
> There are lots of complaints about the the two DSL providers available
> here: Verizon and NetZero. The complaints focus around delayed
> service ready dates, disconnects which last up to 14 days, and
> piss-poor support.
> If they offered month-to-month plans, it wouldn't be so bad. You
> could merely cancel. But with the 12-month commitment which requires
> an early termination penalty as well as full pmt. for the 12 months,
> there is no incentive for good support.
> What a racket! You pay for a shoddy product and are stuck with it!
> Guess I'll always be a low-tech dial-up guy.
Verizon gives you the modem for free, hence the 12 month contract.
Verizon gives you 30 days to cancel the service. If you can't figure out in
the first 2 weeks if you want to keep DSL then it is your problem.
I've been using Verizon DSL for over 5 years and would not even consider
going back to dialup. I will be switching to FIOS when it becomes available
in my area.
Posted by Jack on August 20, 2008, 1:42 pm
wrote:
>> There are lots of complaints about the the two DSL providers available
>> here: Verizon and NetZero. The complaints focus around delayed
>> service ready dates, disconnects which last up to 14 days, and
>> piss-poor support.
>>
>> If they offered month-to-month plans, it wouldn't be so bad. You
>> could merely cancel. But with the 12-month commitment which requires
>> an early termination penalty as well as full pmt. for the 12 months,
>> there is no incentive for good support.
>>
>> What a racket! You pay for a shoddy product and are stuck with it!
>>
>> Guess I'll always be a low-tech dial-up guy.
>Verizon gives you the modem for free, hence the 12 month contract.
Is that the excuse? They could write a month-to-month deal whereby
you return the modem if you terminate before 12 months or else you pay
for the modem.
>Verizon gives you 30 days to cancel the service. If you can't figure out in
>the first 2 weeks if you want to keep DSL then it is your problem.
Has nothing to do with "figuring it out." I have read horror tales
whereby problems start after 30 days, e.g., disconnects, speeds as
slow as dial-up, and unreliable support to address those issues.
>I've been using Verizon DSL for over 5 years and would not even consider
>going back to dialup. I will be switching to FIOS when it becomes available
>in my area.
Maybe you're one of the few lucky ones.
Most of the comments and opinions have been negative.
Maybe it's because satisfied customers are not likely to offer
opinions, I don't know?????
Posted by George on August 20, 2008, 2:21 pm
Jack wrote:
> wrote:
>
>>> There are lots of complaints about the the two DSL providers available
>>> here: Verizon and NetZero. The complaints focus around delayed
>>> service ready dates, disconnects which last up to 14 days, and
>>> piss-poor support.
>>>
>>> If they offered month-to-month plans, it wouldn't be so bad. You
>>> could merely cancel. But with the 12-month commitment which requires
>>> an early termination penalty as well as full pmt. for the 12 months,
>>> there is no incentive for good support.
>>>
>>> What a racket! You pay for a shoddy product and are stuck with it!
>>>
>>> Guess I'll always be a low-tech dial-up guy.
>> Verizon gives you the modem for free, hence the 12 month contract.
>
> Is that the excuse? They could write a month-to-month deal whereby
> you return the modem if you terminate before 12 months or else you pay
> for the modem.
>
>> Verizon gives you 30 days to cancel the service. If you can't figure out in
>> the first 2 weeks if you want to keep DSL then it is your problem.
>
> Has nothing to do with "figuring it out." I have read horror tales
> whereby problems start after 30 days, e.g., disconnects, speeds as
> slow as dial-up, and unreliable support to address those issues.
>
>> I've been using Verizon DSL for over 5 years and would not even consider
>> going back to dialup. I will be switching to FIOS when it becomes available
>> in my area.
>
> Maybe you're one of the few lucky ones.
>
> Most of the comments and opinions have been negative.
>
> Maybe it's because satisfied customers are not likely to offer
> opinions, I don't know?????
My guess would be that. I know lots of folks who have DSL without any
issues.
XML site map
> here: Verizon and NetZero. The complaints focus around delayed
> service ready dates, disconnects which last up to 14 days, and
> piss-poor support.
>
> If they offered month-to-month plans, it wouldn't be so bad. You
> could merely cancel. But with the 12-month commitment which requires
> an early termination penalty as well as full pmt. for the 12 months,
> there is no incentive for good support.
>
> What a racket! You pay for a shoddy product and are stuck with it!
>
> Guess I'll always be a low-tech dial-up guy.