They turned my electricity off! Geez . . .

 I went home tonight, and lo and behold, the power is off to my humble
domicile.   The adjacent apartments have power, so something's up.

Sheesh . . .

As far as I can remember, I've paid my bills . . . so, I went to the Texas
Public Utility Commission website, and buried deep within its pages is this
little blurb under the heading "Disconnections:"

-----------------
Prior to disconnecting your service, your REP must provide you with a
written Disconnection Notice. This notice must be mailed to you separately
(or hand-delivered) no earlier than the first day after the date your bill
is due. The disconnection date must be 10 days from the date the notice is
issued and may not fall on a holiday or weekend (or the day preceding)
unless the REP's personnel are available to take payments and service can be
reconnected.
-----------------

I sure didn't get any kind of disconection notice from these people . . .

Ugh!

Well, I just got through firing off an e-mail to the electric company (Green
Mountain), and you can bet I'll be talking to them first thing in the
morning, too.

Anyone ever in a similar situation?   Were you tempted to shoot anyone?

  Tockk wrote:

Utilities generally let you go for a couple of months before they take
any action. It would be unualy for a disconnection after one month.


   A little advice if you want it.


    Call them tomorrow and be nice, don't go quoting disconnect terms
off the bat.

   Ask the agent for help. Tell him/her that your power was disconnected
and you don't know why. Ask them to look into this and see what they can do.

   They will want to help you if you ask for it and don't agravate them.
They get a lot of agravation and they have boiler plate ways of dealing
with that.

   Now as far as your email, I've never found that emailing any company
does much of any good, let alone emailing a utility!

   Good luck,

   Jeff

 
Hide quoted text -

They don't let you go here.  They send a bill with a payment due
date.  If you don't pay it they send a disconnect notice and they cut
it off that day.

 Tockk wrote:


We once came home from a week's vacation, only to find we had no power.  
Our neighbors had no problems and the street light our front was glowing.

Something ate through the overhead power line leading to the house.  We
were told it was likely a squirrel.

 On Wed, 10 Oct 2007 14:07:14 -0700, Meghan Noecker


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