Time Warner Internet - got back $120!

    We had some trouble with our Internet recently.  That is to say, some
customer service problems.  To make a long story short, my wife's purse
was stolen, and our credit card was deactivated.  Time Warner's auto
billpay was evidently set for a day later, and didn't go through.

   Time Warner turned off our Internet with no warning at all.  I had to
call to report an outage to find out what happened. (4 days after they
turned us off, we got a letter saying our service would be turned off in
a week if they did not receive payment)  One of my friends, who still
pays by check, said he always gets a notice if he is late - they never
just turn his service off.  I decided to prepay for 6 months of service.
($29.95 x 6)

   When we got our next bill, there was a questionable charge that
amounted to two months of service.  My Dad is also moving to the area,
and because he asked me what Internet is available, I had discovered
that they were offering the same service I'm paying $29.95 for at
$19.95, guaranteed for a whole year.

   Because of these 2 things, I decided to give them a call.  They
refunded one bogus $29.95 charge, and gave us a free month as well,
which I figure pretty much makes up for the two months worth they took
off, probably because the auto billpay didn't go through.  Then, they
finally were able to set me up with the $19.95 a month instead of $29.95.

   I had to spend about 40 minutes talking to them on the telephone, but
in the end, I saved $120, or 1/3 of the annual total.  I did mention the
$20 offer for high speed DSL from the local phone company, which helped.
  I think it was well worth it.

   What about you folks - how has your success been in getting your
Internet bills lowered?

 

I had a problem getting off Clear, a wireless Internet provider. I
moved to a location where the reception was bad and called to cancel
service. They allowed me to return the modem, but later got phone
calls to continue to get service. I asked for an invoice to pay the
restocking charge and they refused to send one either by email or
snail mail. The local sales office couldn't help me and said that
another person was having the same problem. I gave up and called the
help desk and paid a restocking fee.

--
   Ron