VIRGIN MOBILE CANADA /DISAPPOINTED WITH CUSTOMER SERVICE, PLANS etc.

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Posted by meteore on February 6, 2009, 12:49 pm
 
Hi,

Several years ago I needed a phone just to keep in the car in the
event of an emergency. I had no need for a phone otherwise.

I chose Virgin Mobile Canada, because they had the plan, where you
purchased a card and it was good for three months. No other fees were
necessary. It suited me, because I spent the winters down south.

I took the phone down south and found out it didn't work there, even
though Virgin Mobile is located down south. I was forced to buy
another phone and buy another card.

Later on returning to Canada I changed the plan on the internet in
error. I called Virgin Mobile Canada a few minutes later and they
refused to give me a credit.

Sometime later They changed plan  in Canada about $11.00 per month and
you bought time which lasted indefinitely.

Recently I checked the internet for plans and found out again the plan
I wanted does not exist anymore and they still deduct so much for use
of the phone plus I have to buy time, which costs so much for month or
if I prepay it for the year my phone would cost me about $25.00 per
month including taxes just for sitting underneath the driver's seat.

Needless to say I immediately cancelled my service with this company,
one day before they automatically deducted the monthly fee.

I have no complaints otherwise, as I used the phone maybe once in five
months to see if it was still working.

I am now stuck with two Virgin phones and cannot sell or get rid of
them.

I would never go with Virgin again in Canada, as their service is not
inexpensive as they like you to believe.

Meteore
.


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