Posted by The Real Bev on April 13, 2010, 11:32 pm
I'm a member of the Inner Circle, those brilliant few who offer their opinion
of Intuit's products (which I used to love). As a valued member, I am given
the opportunity to purchase TT direct from the factory at a price considerably
more than I can buy it at Costco or one of the office big box stores; the
advantage, of course, is that I get it SOONER than it appears on the shelves.
Several years ago they priced themselves out of the market -- requiring me to
spend significantly more in order to get Schedule C capability to additionally
do taxes for a handyman making under $15K/year. I bought Tax Cut (H&RBlock)
instead. Clunkier, but it does the job just as well -- except for not printing
the IRS address on my 1040-ES forms, an address which was NOT easy to find
through the regular channels.
Anyway, today TT wanted me to renew my "membership" by answering a few
questions about which variety of TT I used this year. For the first time I
answered truthfully -- NONE. I figured they'd wonder why. Nope. They just
said 'Sorry, you gotta buy in to be a member.'
They have previously ignored my suggestion that they give previous 'valued
customers' a price break. They are now unconcerned about the reasons that
'valued customers' shopped elsewhere. It may be noted That Washington Mutual
didn't care why I was so angry when I closed our accounts. I think there's a
lesson there.
I used to think Intuit was a good company producing a good product. Now
they're just one more company that deserves a trip down the drain.
--
Cheers, Bev
Far away in a strange land
Posted by The Real Bev on April 13, 2010, 11:44 pm
On 04/13/2010 08:32 PM, The Real Bev wrote:
> I used to think Intuit was a good company producing a good product. Now
> they're just one more company that deserves a trip down the drain.
Addendum: Not a single one of the 'Contact Us' links worked. Not email, not
chat, not list-of-phone-numbers. They weren't even LINKS for Chrissake, just
empty 'click here' boxes.
--
Cheers, Bev
Far away in a strange land
Posted by hchickpea on April 15, 2010, 2:00 pm
On Tue, 13 Apr 2010 20:44:24 -0700, The Real Bev
>On 04/13/2010 08:32 PM, The Real Bev wrote:
>> I used to think Intuit was a good company producing a good product. Now
>> they're just one more company that deserves a trip down the drain.
>Addendum: Not a single one of the 'Contact Us' links worked. Not email, not
>chat, not list-of-phone-numbers. They weren't even LINKS for Chrissake, just
>empty 'click here' boxes.
Ah yes. That seems to be more common these days. Pageplus cellular
is doing much the same. Companies just don't want to be bothered.
Posted by root on April 16, 2010, 1:28 am
> On Tue, 13 Apr 2010 20:44:24 -0700, The Real Bev
>
>>On 04/13/2010 08:32 PM, The Real Bev wrote:
>>
>>> I used to think Intuit was a good company producing a good product. Now
>>> they're just one more company that deserves a trip down the drain.
>>
>>Addendum: Not a single one of the 'Contact Us' links worked. Not email, not
>>chat, not list-of-phone-numbers. They weren't even LINKS for Chrissake, just
>>empty 'click here' boxes.
>
> Ah yes. That seems to be more common these days. Pageplus cellular
> is doing much the same. Companies just don't want to be bothered.
Just like old times seeing you and TRB posting Harry.
Posted by Rod Speed on April 14, 2010, 1:57 am
The Real Bev wrote:
> I'm a member of the Inner Circle, those brilliant few who offer their
> opinion of Intuit's products (which I used to love). As a valued
> member, I am given the opportunity to purchase TT direct from the
> factory at a price considerably more than I can buy it at Costco or
> one of the office big box stores; the advantage, of course, is that
> I get it SOONER than it appears on the shelves.
> Several years ago they priced themselves out of the market --
> requiring me to spend significantly more in order to get Schedule C
> capability to additionally do taxes for a handyman making under
> $15K/year. I bought Tax Cut (H&RBlock) instead. Clunkier, but it
> does the job just as well -- except for not printing the IRS address
> on my 1040-ES forms, an address which was NOT easy to find through
> the regular channels.
> Anyway, today TT wanted me to renew my "membership" by answering a few
> questions about which variety of TT I used this year. For the first
> time I answered truthfully -- NONE. I figured they'd wonder why. Nope. They
just said 'Sorry, you gotta buy in to be
> a member.'
> They have previously ignored my suggestion that they give previous
> 'valued customers' a price break. They are now unconcerned about the
> reasons that 'valued customers' shopped elsewhere. It may be noted
> That Washington Mutual didn't care why I was so angry when I closed
> our accounts. I think there's a lesson there.
Yeah, that you dont matter a damn to anyone.
> I used to think Intuit was a good company producing a good product. Now
they're just one more company that deserves a
> trip down the drain.
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> they're just one more company that deserves a trip down the drain.