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Posted by Shawn Hirn on February 16, 2009, 3:12 pm
Please log in for more thread options wrote:
> I've run into a couple of instances recently where a company seems to
> have retroactively changed the warranty on a product. The first was the
> actual manufacturer, and the second was a reseller.
>
> The first was a Logitech Trackman Wheel trackball, model # T-BB18.
> Inside the retail box, it clearly describes it as "Logitech warrants
> that any hardware products accompanying this documentation shall be free
> from significant defects in material and workmanship for a period of
> five years from the date of purchase." On the back of the box, it even
> says in French, Garantie 5 ans, and in Spanish, Garantia de 5 anos. I
> think it was pretty clear cut.
>
> However, when I got on the website and put in the model # and
> everything, they only show a 3 year warranty for it. 2 years
> disappeared! So instead of having just under 4 years left, I supposedly
> only have less than 2 years. Not nice being told your warranty has been
> cut in half, and you're not getting what the box said you were.
> Normally it wouldn't be much of an issue, but the cord developed some
> sort of short circuit about 3" from where it leaves the trackball, so
> I'm going to try to get it replaced under the warranty. (granted - it's
> a first for any Logitech product I've ever owned)
Call Logitech and explain the situation and tell them about the warranty
on the package. Odds are, they will honor the longer warranty period, so
why worry about something that hasn't happened yet and may never happen?
If Logic fails to honor the warranty, contact your state's Attorney
General via your state's web site to see what, if any, action can be
taken against Logitech.
> The other instance was a digital projector that was advertised on
> Tigerdirect.com with a 24 month warranty on parts, and a 24 month
> warranty on labor. (the manufacturer's website says that the warranty
> varies by reseller) At the time I placed my order, I decided it would
> also be prudent to grab a screenshot of the page showing the two year
> warranty.
>
> I'm glad I did, because now that Tigerdirect is sold out, when I go
> to the same page and look at the description, it has been changed to
> show only a 12 month warranty on parts and labor - not 24 months. I
> have proof that it was marketed and sold as having a two year warranty,
> so I hope the manufacturer will honor this if I need to have the unit
> serviced during that time.
>
> How about you - have you noticed any similar changing of an
> advertised warranty after the fact?
No.
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